Cancellation Policy
Understand our cancellation and refund policies
Policy Overview
At BluePulse, we understand that sometimes plans change. Our cancellation policy is designed to be fair and transparent, providing you with clear information about refunds and cancellation fees.
All cancellation requests must be submitted in writing via email to booking@bluepulsetraveltours.com or through your online account. Refunds will be processed within 14-21 business days after approval.
Cancellation Timeline & Refunds
30+ days before departure
90% refundFull refund minus 10% administrative fee
15-29 days before departure
70% refund70% of total amount refunded
7-14 days before departure
50% refund50% of total amount refunded
Less than 7 days
No refundNo refund available, but travel credit may apply
Special Circumstances
Medical Emergencies
If you need to cancel due to a medical emergency, you may be eligible for a full refund or travel credit. Medical documentation may be required.
Travel Insurance
If you have purchased travel insurance, you may be covered for cancellations. Please check your policy and contact your insurance provider directly.
Travel Credits
In some cases, instead of a refund, you may receive a travel credit that can be used for future bookings within 12 months from the cancellation date.
Important Notes
Cancellation fees are calculated based on the total booking amount, excluding any non-refundable deposits or fees paid to third-party suppliers.
Some bookings may have special cancellation terms. Please review your booking confirmation for specific cancellation policies.
Refunds will be processed to the original payment method used for the booking. Processing times may vary by payment provider.